Terms of Service

Last updated 5 July 2026 · applies to AuditCrow

Draft — pending legal review. This is a placeholder skeleton, not a binding contract. It must be reviewed and completed by a solicitor before being presented to any paying customer — in particular the liability, term/termination and data-deletion-on-exit clauses.

1. The agreement

These Terms govern your use of AuditCrow, provided by 4D Services Limited ("4D Services", "we"). By creating an account you agree to these Terms and to our Privacy Notice.

2. The service

AuditCrow audits websites and connected analytics accounts (Google Search Console, Google Analytics, Google Business Profile, Microsoft Clarity) to produce a visibility score, AI-drafted recommendations and reporting. Where you use the service on behalf of an agency's client, you are responsible for having the authority to connect that client's accounts and data.

3. Acceptable use

You agree to the full Acceptable Use Policy, incorporated here by reference. In summary, you agree not to use the service to:

Audit or connect accounts for a site you do not own or are not authorised to assess;
Target unlawful, harmful, or non-consenting third-party systems;
Attempt to re-identify individuals from the anonymised cross-client insight layer;
Circumvent rate limits, security controls, or reverse-engineer the service.

4. Data processing

Where we process personal data on your behalf as a processor, our Data Processing Agreement forms part of these Terms. See the current sub-processor list for who we rely on to deliver the service.

5. Fees & billing

Fees, billing cycle and plan tiers are set out in your order form or account plan.

6. Term, suspension & termination

Either party may terminate as set out in your order form. We may suspend access for breach of acceptable use or non-payment. On termination, we will delete or return your data in line with our retention schedule and applicable law, save for records we are required to retain.

7. Liability

Draft starting position — the specific cap multiplier, term length, and carve-out list below are a common SaaS structure, not a decision already made for this business. Counsel and you should confirm the numbers and scope reflect your actual risk appetite before this is relied on.

Nothing in these Terms excludes or limits either party's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, neither party is liable to the other for any indirect, consequential, or special loss, or for loss of profits, revenue, business opportunity, or anticipated savings, arising out of or in connection with these Terms, however caused.

Subject to the two paragraphs above, each party's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, will not exceed the total fees paid or payable by you for the service in the 12 months immediately preceding the event giving rise to the claim.

The cap in the paragraph above does not apply to: either party's breach of its confidentiality obligations; 4D Services' obligations under the Data Processing Agreement in respect of a personal data breach caused by 4D Services' own breach of that agreement; or either party's infringement of the other's intellectual property rights.

AuditCrow is provided on an "as available" basis. Visibility scores, AI-drafted recommendations and reporting are advisory and intended to support your own judgement, not to replace it — 4D Services is not liable for decisions made in reliance on them.

8. Contact

4D Services Limited · legal@4dservices.co.uk